Incident Management,Ticketing Tools,Monitoring Tools,ITIL process for Oracle DBA

Service level agreement (SLA) is a contract between a service provider (either internal or external) and the end user that defines the level of service expected from the service provider. Tickets Priority P1-Critical P2-high P3-medium P4-low Response SLA and Resolution SLA can be like this but it can differ client to client. Ticketing and monitoring …

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